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Bizrate Insights

From Why to Buy: Omnichannel Voice of the Customer (VoC) Feedback and Insights


Bizrate Insights is an industry leading omnichannel voice-of-the-customer feedback solution, collecting feedback from online buyers, site abandoners, in-store shoppers & buyers, and call center interactions. For over 20 years, Bizrate Insights has provided actionable consumer insights, advanced analytics, and competitive benchmarks to over 6,000 retailers worldwide. Key components of our solution include seller ratings syndication to major search engines, real-time alerts and 24/7 data access.

In addition to B2B customer feedback collection, Bizrate Insights powers ecommerce insights across the online retail network for industry analysts and partners using a proprietary panel of over 6MM participants.

It’s Likely You’ve Seen Us. Bizrate Insights Invites Over 340 Million Customers To Share Their Feedback Each Year.

Contact Bizrate Insights

Executive Contacts: Scott Macon, President – 310.268.7373 – smacon@bizrate.com
Customer Service: You can connect with our customer service online at Bizrate Insights Customer Service.
Merchant Inquiries: You can request a demo online here.

Bizrate Office

11766 Wilshire Blvd, Suite 1800
Los Angeles, CA 90025